The call center business is an interesting one, especially in the year 2015. While there are a ton of positives for a community that is looking to have more of its citizens get jobs, there are also a couple of negatives that come along with those specific jobs. When a new call center opens, those negatives are usually overlooked in the short term but can come back to bite the community in the long run.
The first big drawback of a large number of call center jobs is they simply don’t pay that well. As the Register Guard points out, Eugene, Oregon and Lane county are going through the kind of seesaw reaction that comes from getting a new call center. On the one hand, Firstsource is opening a new call center that will bring around 350 new jobs to Eugene. On the other hand, call center jobs in Lane county have not been lucrative endeavors. According to the paper, the average salary of call center operators in the county was just $29,100 a year. The average salary in all other industries was $37,000.
While there are some call centers that pay good wages that are competitive with other industries, it seems those centers are few and far between. The second problem is that callcenter jobs tend to have a high level of volatility. One just need to read one story after another popping up all over the country talking about one call center company moving into a building another call center company left empty years earlier.
Worst of all is that call centers, more than other businesses can shut down rather abruptly. When you team the fact that the jobs aren’t that highly paid and they can be lost rather quickly, the bloom comes off the call center rose rather abruptly in its own right. Communities around the country are having to weigh the pros and cons when they talk about offering incentives for call centers to move to their towns.
Source: http://bit.ly/1WR9I4f
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